BOOKING POLICIES

BOOKING POLICY

To scheduling an appointment with any stylist/technician at Black Barbie Hair Salon, a Credit/Check Card will be required to secure an appointment. Your Card WILL NOT be charged unless there is a NO-Show or NO Cancel, 24 to 48 hours before the scheduled appointment. (See the sections below). ONLY services above $90.00 Require a 50% Deposit.

The salon requires 24 hours in the advance notice if you need to cancel your appointment. Should a client miss an appointment without proper cancellation, a 50% Cancellation fee/ No-Show Fee of the scheduled services WILL be charged to the credit card or gift certificate on file. We do NOT schedule clients within the same hour, last-minute cancellations and late arrivals impose a great inconvenience and loss to the business.

Deposits/ Fees

Custom Hair Color over $90.00 (Requires half deposit is based on consultation ~ The salon requires 24-Hour Cancellation Notice. Without proper Notice or a No-Show, there will be a charge of the FULL price of your scheduled service.) *If the client decides NOT to receive the Hair Color Service after the color has been formulated & mixed, a Disposal Fee & Cancellation Fee WILL be Charged to the credit card or gift certificate on file.

Custom Commercial Hair Installation – Weaves, Wigs, Pieces, etc. (Requires half deposit is based on consultation ~ The salon requires 24-Hour Cancellation Notice. Without proper Notice or a No-Show, there will be a charge of the FULL price of your scheduled service.) *Cancellation/ No-Show Fee WILL be Charged to the credit card or gift certificate on file.

Groups or parties must give at least (14) Fourteen-day notice to avoid a 50% cancellation fee.

Arrivals

If you are late for an appointment for more than 15 minutes, it may be necessary to reschedule or be worked in as a walk-in. Your technician will do his/her best to accommodate you. In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 15 minutes prior to your salon/spa service to allow time to check-in and to change. We firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. It is your responsibility to remember your appointment dates and times to avoid lateness, missed appointments, and cancellation fees.

Children and Un-serviced Guest

We love children. For safety and comfort to all salon guests, kids are NOT allowed in the salon unless they are being serviced. It is our goal to offer a safe, relaxed, and professional atmosphere. If you are unable to make childcare arrangements, we will reschedule your appointment. Children are only permitted in the salon or spa area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. Un-serviced Guest is limited to ONE and is required to seat in the front waiting area. YOUR UNDERSTANDING IS GREATLY APPRECIATED.

Walk-In

We welcome walk-in customers. Walk-ins may experience a longer waiting period. Therefore, appointments are preferred.

Payments

We reserve the right to change prices and services at any time without notification. All fees for services rendered are expected upon completion of services. Please Note: Credit/I.O.U for salon services is NOT available. We accept CASH, VISA, MASTERCARD, DISCOVER but please, NO Personal Checks.

Coupon Policy

Black Barbie Hair Salon does not honor any other store coupons. Only coupons from Black Barbie Hair Salon will be honored. The coupon policy is subject to change and should be verified/present at the salon when using a coupon.

- Restrictions

One coupon per customer per transaction. You may use different coupons during the promotion periods.
You may not use the same coupon multiple times during the promotion period. Stock is limited. While supplies last, no rainchecks.
May not be combined with any other offer. Coupons have no cash value. Not valid for Motives Cosmetic Products, unless specifically listed in the coupon.

Gift Certificates

Gift Certificates are redeemable only where it was purchased. Gift Certificates cannot be redeemed for cash. Gift Certificates are non-refundable.

VIP Gift Certificates/Cards & Bundle Series

Black Barbie Hair Salon VIP Gift Certificates & Bundle Series are redeemable only where it was purchased. VIP Gift Certificates & Bundle Series cannot be redeemed for cash. VIP Gift Certificates & Bundle Series are non-refundable. VIP Gift Certificates are redeemable only for salon/spa services. VIP Gift Certificates & Bundle Series can NOT be combined with any other discounts, promotions, or savings.

Redeeming Gift Certificate Won at Fund-Raiser

If you are the recipient of a Gift Certificate you won or bid for at a charity event or fund-raiser, you must inform the Client Service Representative when you call to schedule your appointment.

If you have any questions or would like to set up an appointment, please call 336-496-2883 or email us: to set up your appointment. We look forward to pampering you, today!